Privacy Policy

1. Introduction

BetUS Casino ("Company", "we", "us", or "our") is committed to protecting the privacy and security of our users ("User", "Player", or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://eng-betuscasino.com/, use our mobile application, or engage with our services (collectively, the "Services").

We are dedicated to maintaining the confidentiality of the personal information you provide to us. By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. The types of information we collect include:

2.1 Personal Information

When you register an account, process a transaction, or contact customer support, we may collect the following personal data:

• Identity Data: First name, last name, username or similar identifier, date of birth, and gender.
• Contact Data: Billing address, email address, and telephone numbers.
• Financial Data: Bank account details, payment card details (partial), and crypto wallet addresses used for deposits and withdrawals.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Verification Data (KYC): Copies of government-issued identification (Passport, Driver's License) and proof of address (utility bills) required for compliance with anti-money laundering (AML) laws.

2.2 Non-Personal Information

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services, including gameplay history, session duration, and clickstream data.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Account Management: To create and manage your account, verify your identity, and process your registration.
• Transaction Processing: To process your deposits, wagers, and withdrawals efficiently and securely.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
• Marketing and Promotions: To send you promotional emails, newsletters, and offers about our services and products that may be of interest to you (you can opt-out at any time).
• Security and Fraud Prevention: To monitor and analyze usage and trends to improve your experience with the Site, and to detect, prevent, and address technical issues, fraud, and security breaches.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or government requests, and to enforce our Terms and Conditions.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts).
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. These measures include:

• SSL Encryption: All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job duties.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

• Essential Cookies: These cookies are essential to provide you with services available through our Website and to enable you to use some of its features.
• Functionality Cookies: These cookies allow us to remember choices you make when you use our Website, such as remembering your login details or language preference.
• Analytics Cookies: These cookies are used to collect information about traffic to our Website and how users use our Website. The information gathered does not identify any individual visitor.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: The right to request that we erase your personal data, under certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected). Note that we may be required to retain certain data for legal or regulatory reasons (such as AML laws).
• Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: The right to object to our processing of your personal data, under certain conditions.
• Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

8. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the jurisdiction where our servers are located and choose to provide information to us, please note that we transfer the data, including Personal Data, to our servers and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Children's Privacy

Our Service does not address anyone under the age of 18 (or the legal age of majority in your jurisdiction). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These include the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the right to request deletion of your personal information, and the right not to be discriminated against for exercising your CCPA rights. To make a request under the CCPA, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer:

Email: [email protected]

Mailing Address:
BetUS Casino Operations
Attn: Privacy Department
P.O. Box 12345, San Jose, Costa Rica